Cancellation & Refund Policy

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Last updated: August 19, 2025

BLUE OCEAN believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations

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• Cancellations will be considered only if the request is made within 7 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• BLUE OCEAN does not accept cancellation requests for perishable items like flowers, eatables, etc. However, refund/replacement can be made if the customer establishes that the quality of the product delivered is not good.

Damaged or Defective Items

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In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products.

Product Not as Expected

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In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team, after looking into your complaint, will take an appropriate decision.

Products with Manufacturer Warranty

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In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

Refund Process

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In case of any refunds approved by BLUE OCEAN, it will take 6-8 days for the refund to be processed to the end customer.

Customer Support

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If you have any questions regarding cancellations or refunds, please contact our customer support at 9483386969 (10 AM to 5 PM, Monday to Saturday, excluding public holidays) or email at prasannablu88@gmail.com.